Terms & Conditions

Promotions and Giveaways

Thank you for supporting Phoenix Collective Singapore! In order to allow as many people to benefit fairly from our ongoing promotions as possible, kindly note that all promotions are:

  • Only redeemable during the offer period, strictly no extensions.
  • Payments must also be completed within the promotion period, all unpaid invoices will be cancelled and void once promotion period ends.
  • Applicable to purchases in a single transaction only. Combining multiple transactions together for a redemption is not allowed.
  • Unless otherwise stated, only 1 promotion can be applied per order. Application of multiple promotions into 1 order will cause the order to be ineligible for all ongoing promotions.
  • For social media campaigns, shell accounts e.g. 0 posts, 0 followers, 0 following, "spam accounts" are not eligible.
  • While stocks last.

Kindly note that:

  • Promotions cannot be post-applied under any circumstances. Once payment has been processed, we will not accept requests to retroactively apply any promotions, gift cards, and/or discounts. To avail yourself of these benefits, ensure that you apply them at the point of purchase without delay.
  • Any fraudulent or manipulative actions that undermine the integrity of our promotions will not be refunded. Engaging in such activities may result in a block from making future purchases.
  • All items purchased during a sale/have a promo code applied are considered final and not eligible for any returns/exchange.
  • Phoenix Collective may at any time, update or modify the terms of promotion.

 

Services

Punctuality is important to us. If a reschedule is needed, please inform us at least 24 hours in advance. Our crew will only wait at the agreed location for 15 min, and leave after that. Payment is not refundable after that.

We expect our crew to work in a safe environment. If anyone present is rude, makes a sexist remark, or otherwise makes our staff feel unsafe or uncomfortable, an asshole surcharge of +100% of initial quote will be levied, payable immediately. Our crew reserves the right to leave for any reason, whether or not work is complete.