Shipping policy

WE DO NOT HAVE A PHYSICAL LOCATION FOR SELF PICKUP. WE DO NOT OFFER SELF PICKUP. 

Please ensure that your mailing address is entered correctly. Phoenix Collective is not liable for any lost mail due to incorrect mailing address. Additional costs will be incurred for dispatch of any returned mail.

Please note that orders will only be shipped when the full order is ready for dispatch. If you would like available items to ship first, please contact us after payment. Please note that additional shipping may be incurred.

Mailing & Delivery within Singapore

All orders will be processed and shipped within 5 business days. 

Trackable Mail via Singpost:
We provide free trackable mailing for instock orders above $120
Tracking information will be emailed to you once available.
Tracked Courier:
Tracking information will be emailed to you once available.

International Shipping

All orders will be processed and shipped within 5 business days. If you are unable to checkout due to your location, please contact us and we will be able to give you an estimated shipping rate.