Shipping and Delivery

Please ensure that your mailing address is entered correctly. Phoenix Collective is not liable for any lost mail due to incorrect mailing address. Additional costs will be incurred for dispatch of any returned mail.

Due to increased demand on postal services while going through a manpower crunch in this COVID-19 period, do be prepared that there may be potential delays in mailing times by SingPost and couriers

Please note that orders will only be shipped when the full order is ready for dispatch. If you would like available items to ship first, please contact us after payment.

Mailing & Delivery within Singapore

All orders will be processed and shipped within 4-5 business days. 

• Normal Mail via Singpost
  We provide free normal mailing for instock orders above $120. Kindly note that this does not apply to pre-orders.
  
  Please note that normal mail is non-trackable. By selecting normal mail, you have absolved Phoenix Collective of any responsibility to your packages once it is handed over to Singpost. We highly recommend a trackable option where possible. 

• Registered Mail
  Tracking information will be sent to you via email once available. 

International Shipping

All orders will be processed and shipped within 4-5 business days. If you are unable to checkout due to your location, please contact us and we will be able to give you an estimated shipping rate!

• Malaysia & United Arab Emirates
  We offer trackable mail. Once courier has picked up your parcel, you can expect your orders to reach you in 15 business days. Tracking details will be sent to your email.

If you would like to arrange your own courier to pickup on your behalf, please contact us and we will be happy to work something out!